Frequently asked questions
To protect your valuables from theft, loss, or damage. A safe deposit box offers peace of mind, knowing that your most important items are secure and accessible whenever you need them.
MySafe India stands out with its fully automated, insured safe deposit system. Each box is insured, and you control access using advanced robotics, making it a unique, world-first concept.
Extremely secure. Access requires:
Your Mifare swipe card
Your personal 4-digit PIN (which you set and can change anytime)
Biometric verification via vein pattern recognition
MySafe uses a layered security infrastructure certified to global insurance standards.
Yes — you can read or print a copy directly from the website, or request a hard copy during a visit.
MySafe staff do not see or know the contents of any box—your box is entirely private and confidential. Certain items are prohibited (e.g., weapons, explosives, drugs, living creatures, stolen goods). If unsure, ask management before storing anything unusual.
Yes — you may nominate a second person to access the box. They must be registered with management.
If you pass away, the contents of your safe deposit box become part of your estate and are managed by the court-appointed executor or another authorized custodian.
If you lose your card, keys, or forget your PIN, contact MySafe management immediately. Follow security procedures and present your passport/ID for verification to get replacement credentials.
If you can't access your safe deposit box, don't worry. We'll review access logs, verify your PIN, and inspect the box's condition to resolve the issue securely and professionally.
To increase your insurance coverage, request an 'Enhanced Insurance Liability' form from our management team, complete it, and pay the premium. Document your items (valuation, serial numbers, photos) but keep these records private.
MySafe reserves the right to freeze access and place a lien on the box contents. If you haven’t responded after notice, we may open the box to secure it per our policy.
